AM SERVICE TEAM - Do you need support to better manage your ERP system?

In keeping with our mission to create long-term relationships with our customers, we offer them a support service specifically designed to support and accompany them in the daily use of Oracle solutions.

Our support service, called Application Maintenance (AM), is carried out by a dedicated team, organised and led by a Service Manager, consisting of consultants with both functional and technical skills, specialised by area, and with proven experience. Our support team can be contacted through a variety of channels, either by phone, email or by creating a support request directly on the service portal. Service users also have access to a top-of-the-line contact centre management solution, the Oracle Service Cloud, which monitors, tracks and stores all interactions between our team and the customer’s staff.

The AM service can support the customer in the use and management of multiple application and technology solutions: JD Edwards Enterprise One, Oracle ERP Cloud, Primavera, Business Intelligence and Performance Management (Hyperion Planning and Financial Management).

We are also able to offer the service to both Italian companies and their foreign subsidiaries. In fact, the service is customised on the basis of the client’s specific needs in terms of in-scope solutions, service coverage times and languages (Italian, English, Chinese, Thai).

In addition to the AM proposal, we also provide a proactive and reactive system monitoring service for the system’s infrastructural components and relative Database, guaranteeing customers full reliability and continuity of their applications.

Over the years we have established a methodology for taking charge of new customer installations, which allows us to provide a level of service that meets our quality standards right from the start.

In 2019, we established the company Alfa Sistemi Thailand, based in Bangkok, to be even closer to our international Customers. In fact, the Thai office allows us to provide the Application Maintenance service on the reference time zones of the Asia-Pacific area, ensuring the users of local companies the maximum coverage and assistance possible.

The combination of local staff working alongside our team of experts allows us to achieve a twofold benefit: on the one hand, we can count on the technical and technological know-how of the former and, on the other, we can exploit the language skills (Thai and Chinese) of the local staff to help resolve tickets by eliminating any misunderstandings.