Thanks to our many years’ experience as system integrator, we know well that the implementation of an ERP system is a very important process inside a company and, in the same breath, it is a very sensitive moment for the whole organization.

Proper because of this, we want to accompany and support our Customers in every phase of this track, establishing long – lasting relationships.

The ideation and the creation of an Application Management service derives from our wish to offer to our customers the best Post – Go Live Assistance ever.
 

How does it work?

Through the subscription of an Application Management contract with Alfa Sistemi and the payment of a small monthly – fee, every company will have a right to the following services:

• HELP - DESK : through a dedicated e-mail address (24 x 7) and phone number (12 x 5), both the technical team and the functional consultants of Alfa Sistemi will be at your disposal for every assistance and support activity regarding the ERP system
• CORRECTIVE MAINTENANCE
• EVOLUTIVE MAINTENANCE
• PROCEDURES MANAGEMENT
• RELEASE MANAGEMENT
• PROFESSIONAL SERVICES (additional, if required)

With the Application Management service you will be free to dedicate to your core – business because we will take charge of everything else!