CHALLENGE

Due to the lockdown imposed by the Covid-19 emergency, it was necessary to rethink the project management of the roll-out of the Oracle JDE E1 ERP system in illycaffé’s UK subsidiary, which became the first to be managed entirely remotely.

The restrictions dictated by a very sudden and unpredictable contingent situation have required that project methodology and management had to be redefined and evolved quickly to adapt to a new model very different from the previous ones. In fact, this was not only the 73rd international project completed by our team with the satisfaction of the customer and within the agreed cost and timeframe, demonstrating a solid, reliable and refined methodology, but it was also a perfect example of Project Resilience.

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ALL THE SOLUTIONS
WHAT DOES THE CUSTOMER THINK?

"A remote-controlled JDE go-live? Until a few months ago we would not have thought it possible, especially in the context of an international project with an already challenging work plan, but now we can say that, together, we have succeeded. The key factors of this result are to be found in the solid foundations laid in the process analysis and TO-BE model definition phase, in a strongly cohesive team and in a proven methodology. More generally, this experience has shown us how collaboration technologies can enable alternative design methods, which we will certainly consider as an opportunity in the future.”


Stefano Giordano - Project Leader at illycaffè
SOLUTION

The massive use of collaboration, video conferencing and unified communication tools has made it possible to remotely execute and manage the final stages of the project, such as training sessions or post-live user support.

Digital solutions therefore constituted a fundamental, enabling component of the project, but the final result was achieved mainly thanks to an extended team, illycaffè and Alfa Sistemi, which always proved to be cohesive and motivated to achieve the goal.

IMPACT

This experience will be a useful paradigm for the near future, for an alternative way of seeing, evaluating and experiencing new projects.

TEAMS
  • 1 Project Manager
  • 1 Quality Assurance
  • 5 Oracle JDE Consultants
  • 2 Technical Consultants