When the customer Pietro Fiorentini – a leading group in product and service delivery for natural gas distribution and use – contacted us, he had already been using the ERP Oracle JDE E1 solution for several years.
The challenge we took up with enthusiasm was to implement the ETO solution to allow the coexistence of the to order and the make to order models. It was a particularly complex task, having to work on an already existing and working solution, by installing an integrated model to the existing system.
In-depth knowledge of customer business processes, acquired through our multi-year experience as an ICT business partner of one of the world’s leading industry players, has enabled us to act effectively, quickly and proactively, suggesting concrete solutions to customer’s pain points.
To date, over 70% of the 500 issues identified by the customer have been resolved, while the forecast is to exceed 85% at full performance.