NUMEROUS COMPETENCES, MORE OPPORTUNITIES

Are you aware of how many and what opportunities you have to generate value from the in-depth knowledge of a customer’s features, tastes, and needs?

Not only will you be able to maintain their loyalty, but you will also be able to develop new business opportunities with them. A company that knows its customers well has all the tools to increase their degree of satisfaction. And a satisfied customer is always a double advantage because he will not only continue to buy but he will be the first to refer, in turn, the brand, product or service to his contacts.

Thanks to our experience in implementing SaaS solutions for customer’s multi-channel management (from the commercial proposal to post-sales support phase) we are able to provide you with all the tools you need to structure, manage and create value thanks to a 360° Customer Experience.

You can read more on our CRM and CUSTOMER EXPERIENCE solutions.

ORACLE SERVICE CLOUD

It allows the company to easily connect with its customers and respond in a timely and effective way to their requests, whether it is to offer customer service on the Web, create a cross-channel contact centre, provide timely service in the field , connect informational silos or adhere to policies and regulations.

ORACLE SALES CLOUD

Oracle Sales Cloud in three words: visibility, management and collaboration to establish relationships and close sales negotiations. A mobile solution that allows you to manage the entire life cycle of a sale through the integration of a complete set of features with Collaboration tools and Social networks that promote information sharing and a 360 ° view of the customer between the different business functions (Sales, Service e Marketing). The solution assumes a different role according to the needs of the user. For the Commercial is an easy to use tool that allows you to spend less time on daily operations, to take advantage of the information in real time and to plan its operation (calendars, call, visits). The solution allows the Sales Manager to identify the high probability sales of success by analyzing and monitoring the data collected, to transform the insight into concluded sales and to define individual goals that conform to the corporate sales strategy in order to maximize the team's performance and bridge the gap between predictions and results.

ORACLE FIELD SERVICE CLOUD

Offer your customers an efficient and quality after-sales service. Oracle Field Service Cloud supports the advanced planning of field interventions suggesting the best possible organization of the activities of the work teams based on the actual capacity of men and vehicle, the skills and equipment available, the geographic position and the customer's priorities. The solution, natively mobile, makes available to the technician who works on the field all the information necessary to carry out and report their intervention, also facilitating collaboration with colleagues and management to solve the problem.