{"id":393,"date":"2025-06-09T17:03:10","date_gmt":"2025-06-09T15:03:10","guid":{"rendered":"https:\/\/www.alfasistemi.net\/?post_type=software&#038;p=393"},"modified":"2025-07-02T12:22:53","modified_gmt":"2025-07-02T10:22:53","slug":"application-maintenance-service-ams","status":"publish","type":"software","link":"https:\/\/www.alfasistemi.net\/it\/software\/application-maintenance-service-ams\/","title":{"rendered":"Application Maintenance Service (AMS)"},"content":{"rendered":"\n<div class=\"wp-block-alfasistemi-blocks-library-section-text-columns alfasistemi-section-text-columns background-white\"><div class=\"alfasistemi-section-text-columns__inner\"><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-1 fade-in-element\"><h2>Per accedere ad assistenza specializzata e supporto diretto<\/h2><\/div><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-2 fade-in-element\">\n<p class=\"wp-block-paragraph\">L\u2019Application Maintenance Service \u00e8 un servizio di supporto pensato per assistere le aziende nell\u2019utilizzo quotidiano delle soluzioni applicative e tecnologiche Oracle grazie alla presenza di un team dedicato e specializzato per aree d\u2019intervento, pronto ad operare interamente da remoto.<\/p>\n\n\n\n<div class=\"wp-block-alfasistemi-blocks-library-buttons alfasistemi-butons\"><div class=\"wp-block-alfasistemi-blocks-library-button\">\n\t<a\n\t\thref=\"#content\"\n\t\tclass=\"btn btn-secondary\"\n\t\tdata-text=\"Leggi di pi\u00f9 \u2192\"\n\t\t\t\t\t>\n\t\t<span>Leggi di pi\u00f9 \u2192<\/span>\n\t<\/a>\n<\/div>\n\n<div class=\"wp-block-alfasistemi-blocks-library-button\">\n\t<a\n\t\thref=\"https:\/\/www.alfasistemi.net\/contattaci\/\"\n\t\tclass=\"btn btn-primary\"\n\t\tdata-text=\"Contattaci \u2192\"\n\t\t\t\t\t>\n\t\t<span>Contattaci \u2192<\/span>\n\t<\/a>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-alfasistemi-blocks-library-image alfasistemi-image alfasistemi-image--4-1 alfasistemi-image--full\"><img decoding=\"async\" src=\"https:\/\/www.alfasistemi.net\/wp-content\/uploads\/2025\/06\/Fascia-interna-SOFTWARE_4_1_arancione.jpg\" alt=\"Fascia-interna-SOFTWARE_4_1_arancione.jpg\"\/><\/div>\n\n\n\n<div id=\"content\" class=\"wp-block-alfasistemi-blocks-library-section-text-columns alfasistemi-section-text-columns background-white\"><div class=\"alfasistemi-section-text-columns__inner\"><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-1 fade-in-element\"><h2>Come funziona<\/h2><\/div><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-2 fade-in-element\">\n<p class=\"wp-block-paragraph\">Il servizio garantisce la consulenza e il supporto costante e strutturato sui prodotti Oracle di un team di Application Maintenance Specialists certificati ITIL e localizzati in Italia.<br>Dal 2021 la nascita di un team qualificato in Thailandia offre supporto in lingua inglese e thailandese ai clienti con filiali estere situate nella zona APAC.<br>Ad assicurare l\u2019efficienza del servizio concorre l\u2019uso di Oracle Service Cloud, la soluzione che consente di monitorare e tracciare i ticket aperti dai clienti tramite e-mail, contatto telefonico o accesso all\u2019area riservata sul portale dedicato.<br>I clienti possono cos\u00ec consultare lo stato d\u2019avanzamento delle proprie richieste.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-alfasistemi-blocks-library-section-text-columns alfasistemi-section-text-columns background-white\"><div class=\"alfasistemi-section-text-columns__inner\"><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-1 fade-in-element\"><h2>Caratteristiche<\/h2><\/div><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-2 fade-in-element\">\n<ul class=\"wp-block-list\">\n<li>Team specializzato in JD Edwards e altri servizi Oracle BI, Oracle Primavera, ERP Cloud e Unifier;<\/li>\n\n\n\n<li>Gestione remota dei ticket grazie ad un sistema di priorit\u00e0 ed emergenze con Oracle Service Cloud;<\/li>\n\n\n\n<li>Localizzato in Italia (Udine) ma dotato di ulteriore sede operativa in Thailandia con personale qualificato per il supporto in lingua alle filiali dell\u2019area APAC;<\/li>\n\n\n\n<li>Certificazione ITIL ottenuta per garantire ai clienti un servizio di qualit\u00e0 riconosciuto tale a livello mondiale;<\/li>\n\n\n\n<li>Supporto funzionale e tecnico a comprendere la gestione di piccole evolutive;<\/li>\n\n\n\n<li>Appuntamenti di rendicontazione cadenzata con il Service Manager per l\u2019allineamento in materia di fruizione del servizio e andamento delle attivit\u00e0 di supporto.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-alfasistemi-blocks-library-section-text-columns alfasistemi-section-text-columns background-white\"><div class=\"alfasistemi-section-text-columns__inner\"><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-1 fade-in-element\"><h2>Vantaggi<\/h2><\/div><div x-data=\"scrollFade()\" x-init=\"init()\" x-effect=\"$el.classList.toggle('show', visible)\" class=\"alfasistemi-section-text-columns__column-2 fade-in-element\">\n<ul class=\"wp-block-list\">\n<li>Accesso ad un team specializzato interamente dedicato all\u2019application maintenance disponibile 8 ore al giorno, 5 giorni a settimana;<\/li>\n\n\n\n<li>Supporto in lingua italiana, inglese, e thailandese;<\/li>\n\n\n\n<li>Contratto modulare e flessibile in termini di durata, tipologie di servizio incluse e ambiti di applicazione;<\/li>\n\n\n\n<li>Priorit\u00e0 collegate a specifici SLA ovvero tempi di presa in carico e risoluzione;<\/li>\n\n\n\n<li>Service Manager dedicato.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Servizio di supporto mediante help-desk, con gestione a ticket tramite Oracle Service Cloud e procedure consolidate. Offre supporto specializzato e service management certificato ITIL, garantendo un utilizzo fluido delle applicazioni, interventi puntuali e massima trasparenza anche in contesti internazionali.<\/p>\n","protected":false},"featured_media":1070,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-393","software","type-software","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Application Maintenance Service Oracle e SAP - Alfa Sistemi<\/title>\n<meta name=\"description\" content=\"Scopri il supporto tecnico e funzionale Oracle e SAP certificato di Alfa Sistemi con ticket tracciati e servizio multilingua per sedi globali.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.alfasistemi.net\/it\/software\/application-maintenance-service-ams\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Application Maintenance Service Oracle e SAP - 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