Case Study

JACUZZI EUROPE JADE: an integrated order management solution for worldwide operations

Home » JACUZZI EUROPE

The company

Industry: Discrete manufacturing
Solution: Custom Applications
Project: LoCoMotiv low-code technology
With us since: 2010

The Challenge

Jacuzzi, a global leader in the wellness industry, operates an extensive sales and service network spanning subsidiaries, agents, dealers, and distributors across multiple territories, each requiring specialized technical support. Managing such a diverse network, however, came with considerable complexity.

Between 2019 and 2020, Jacuzzi faced the challenge of bringing together a fragmented ecosystem of agents, sales representatives, importers, and field technicians working across countries with different languages and currencies. The goal was to implement an integrated software solution that could streamline product and spare parts sales, improve inventory visibility, and enable end-to-end tracking of orders and service calls. Scalability, customization, and ease of use were non-negotiable requirements — as was minimizing the time and cost associated with user onboarding and training.

What our client says →

Thanks to Jacuzzi’s forward-thinking approach and Tempestive’s technological expertise, JADE has transformed the way we engage with our global partners — delivering a solution that is efficient, scalable, and truly customer-centric.

Valentino Manfrin – IT Manager, Jacuzzi Europe

The Solution

Jacuzzi turned to Tempestive, part of the Alfa Sistemi Group, who designed and developed a tailored vertical solution to address their specific needs. The platform — named JADE (Jacuzzi Advanced Data Exchange) — is a comprehensive order management portal that consolidates the entire order lifecycle: from capture and confirmation through to tracking and fulfillment.

Within just a few months, the first working prototype of JADE was up and running. Subsequent development cycles extended the platform’s capabilities, making it a core component of Jacuzzi’s broader IT ecosystem. Beyond integrating existing workflows, JADE introduced new operational processes and KPIs, bringing greater transparency and efficiency to day-to-day operations.

The impact on Jacuzzi’s commercial operations was significant. JADE streamlined information flows across the organization and was quickly embraced by users thanks to its intuitive interface. Tempestive’s underlying technology allowed the platform to evolve continuously, with new features rolled out through planned, agreed-upon release cycles. Today, JADE supports approximately 70 agencies and 120 authorized service centers worldwide, operates in 5 languages, and handles close to 100% of all commercial transactions for Jacuzzi Europe SpA.

Jacuzzi-Spa_J-335_Platinium_Smoked-Ebony_Lifestyle_1-2.jpg

The Benefits

Centralize and simplify the order capture, confirmation, and tracking process

Reduce integration lead times and accelerate data collection and distribution, streamlining core business workflows

Provide real-time visibility into inventory availability, delivery timelines, and service costs

Display personalized pricing and discount structures on a per-customer basis

Monitor the status of order fulfillment and service interventions in real time

Leverage a built-in approval workflow to ensure compliance at every stage of the sales and distribution process

Generate metrics and analytics to measure and improve process efficiency

The results

By combining Jacuzzi’s drive for innovation with Tempestive’s deep technical expertise — a member of the Alfa Sistemi Group — JADE has fundamentally changed how the company engages with its global partner network, delivering a solution that is efficient, scalable, and built around the needs of the customer.