Application Maintenance Service (AMS) Functional and Technical Support for Oracle and SAP Solutions

Access to specialized assistance and direct support

The Application Maintenance Service provides companies with dedicated support for the daily use of Oracle application and technology solutions. A specialized team, organized by areas of expertise and operating remotely, ensures prompt and effective support. 

How it works

The service offers structured, ongoing consulting and support for Oracle products, delivered by a team of ITIL-certified Application Maintenance Specialists based in Italy.

Since 2021, a qualified team in Thailand has been available to provide support in English and Thai, catering to customers with subsidiaries in the APAC region.

Service efficiency is enhanced through Oracle Service Cloud, allowing clients to open, monitor, and track tickets via email, phone, or the dedicated customer portal. This ensures complete visibility into the progress and resolution of their requests.

Key features

• Specialized expertise in JD Edwards, Oracle BI, Oracle Primavera, ERP Cloud, and Unifier.
• Remote ticket management with prioritization and escalation handled through Oracle Service Cloud.
• Global presence: headquartered in Udine, Italy, with an additional operational hub in Thailand offering qualified language support for APAC subsidiaries.
• ITIL certification, ensuring service quality standards recognized worldwide.
• Comprehensive functional and technical support, including the management of minor enhancements.
• Regular reporting meetings with the Service Manager to review service usage and track support activities.

Benefits

• Direct access to a dedicated team of application maintenance specialists, available 8 hours a day, 5 days a week.
• Multilingual support in Italian, English, and Thai.
• Flexible, modular contracts tailored to duration, service scope, and application areas.
• Clear priorities linked to specific SLAs, with defined response and resolution times.
• A dedicated Service Manager to oversee the service and ensure alignment with business needs.