For a company that has to handle a large number of shipments, it becomes crucial both to gain a competitive advantage and to guarantee a high level of service to its customers to be able to govern the relationship with couriers. In fact, the whole process of shipment management is very time consuming, requiring the operator to manually fill in a lot of data, an activity that, thanks to modern technology, can be automated.
Nomination, a well-known Italian jewellery company, has to handle an average of 9,000 shipments per month, with peaks of up to 19,000 in the busiest months, split between B2B and B2C. Further complicating the handling of the order dispatch process is the fact that for Nomination, each order corresponds to two dispatches, one made by the actual product and the other by the advertising material that accompanies the jewellery such as, for example, the box that encloses it.
The aim was to be able to ‘thin out’ company procedures by eliminating the bureaucratic operations related to the management of collection and verification of parcels by the various forwarding agents, thus allowing operators to devote more time to other activities with higher added value.
Nomination, which in the course of its activity has succeeded in linking the classic with the modern, combining the Florentine goldsmith tradition with technological evolution, giving life to original combinations that express the design, innovation and quality of Made in Italy in a young and trendy way, has therefore focused on another combination that works: the one between Alfa Sistemi and Nomination itself. A bond that has lasted almost 10 years and that goes well beyond that of client-supplier.
